shipping policy

Shipping within Malaysia 🇲🇾

  1. Please note that shipping charges are calculate based on weight, dimensions and destination. 
  2. If product is in-stock, package will ship out within 1 to 3 business days.
  3. If due to any unforeseen reasons that any product(s) in a Transaction is not-in-stock, the whole order will be cancelled and refunded. New order is to be submitted for the in-stock product(s).
  4. Request for separate/partial/delayed delivery shall not be entertained.
  5. Kindly note should the order/parcel not been accepted or claimed by the customer/consignee or is undelivered due to error or omission on the part of the customer/consignee or owner or for which no disposition instructions have been provided to Groovy (shipper) within 60 days (upon receiving email notification from our end) of its arrival, the order/parcel shall be considered unclaimed/abandoned. Groovy has the right and shall abandon the order/parcel and no substitute/refund/re-delivery request shall be entertained. Customer will have to re-submit a fresh new order. Re-delivery request shall NOT be entertained.
  6. In the even that the item(s) or parcel is undelivered and/or unclaimed by the customer from Courier Company and items(s)/parcel is returned to Groovy, we will cancel and refund the order. Customer will have to re-submit a new order. Re-delivery request shall NOT be entertained.
  7. Business days exclude public holidays and weekends.

International Delivery 🌎

  1. Please note that shipping charges are calculate based on weight, dimensions and destination. 
  2. If product is in-stock, package will ship out within 1 to 3 business days.
  3. Orders are shipped on business days only.
  4. Business days exclude public holidays and weekends
  5. If due to any unforeseen reasons that any product(s) in a Transaction is not-in-stock, the whole order will be cancelled and refunded. New order is to be submitted for the in-stock product(s).
  6. For an international order(s), kindly note that all tax, GST, VAT and/or storage charges (if applicable) at the destination’s countries shall be borne by the customer (consignee).
  7. Groovy (shipper) shall not entertain any request(s) from the customer (consignee) for cancellation or refund the confirmed order(s) should the customer (consignee) refuses to pay the duty and tax incurred at the destination countries.
  8. If the parcel is failed to be delivered to consignee (customer) and if it is returned to us/shipper due to uncollected/undelivered parcel, we will refund the amount paid minus the re-entry duty/tax, delivery charges, storage fees (if any), penalty/cost imposed by courier company for returning parcel to us/shipper.